Product Manager
& Strategist based in SF. Currently redefining customer experience at Walmart.
━ I am Sumi.
Product ninja and problem-solver. People first, always. Passionate about retail technology, AI, user experience, and all things e-commerce. Experienced in cross-functional, multi-geographical team collaboration. Diverse industry experiences over 9+ years.
Work Experience
⚫ 2020 -
Staff Product Manager @ Walmart eCommerce
Launched a 0-to-1 customer care service CRM product for Walmart U.S., supporting 70M+ customer service interactions and empowering agents with automated workflows for first-contact resolution.
⚫ 2019 - 2020
Senior Product Manager @ Apple
Led expansion of Apple Pay online to 10 diverse markets in EMEA and APAC regions impacting customer experience for millions of customers; increased order conversion and Apple Pay market penetration.
⚫ 2017 - 2019
Product Manager @ Rogers Communications
Built an omnichannel product enabling the customer service reps at call centers, retail & live chat to effectively solve customers’ problems; improved Customer Satisfaction Score (CSAT) by ~15%.
⚫ 2015 - 2017
Digital Consultant @ Konrad Group
Delivered 10+ small to large-sized web & mobile app projects across multiple industries. Clients included a global Big 4 accounting firm, a finance & insurance company, and Canada’s first digital bank.